FAQs - Frequently Asked Questions
-
We use a modern, digital check-in system. You’ll receive your access code in advance. Alternatively, you can use our self-service check-in kiosk right in the lobby, which gives you maximum flexibility regarding your arrival time.
-
Enjoy the central location in Heerdt: Königsallee and the city center are just a 10-minute walk away. The airport (DUS) is also conveniently located, just a 14-minute drive away.
-
Absolutely. Unlike a basic kitchenette, the suite features a fully equipped designer kitchen. With a modern stove, microwave, kettle, and coffee maker, as well as a wide range of kitchenware, you have everything you need to prepare meals with the same flexibility and independence as you would in your own home.
-
Yes, you can conveniently park your vehicle in our parking area. If you drive an electric car, electric charging stations are also available. The daily maximum rate for a parking space is €25. For longer stays, we also offer attractive flat-rate parking options.
-
To help you focus fully on your stay, weekly cleaning is included in the price for longer stays. If you’d like a quick tidy-up in between or more frequent service, you can easily book this service to suit your personal needs.
-
Absolutely! To make your stay at The ZIPPER perfect, we’d be happy to welcome your furry friends—just let us know in advance.
-
Yes, as our guest, you have free access to the entire wellness area on the 13th floor—including the alderwood sauna with a view of Düsseldorf—at any time during your stay. Relaxation is already included in the room rate. There is no pool.







