December 01, 2025 Rethinking the hotel industry: A holistic guest experience thanks to smart digitalization
The digital success story of The Zipper Digitalization is our DNA
At The Zipper Hotel & Apartments in Düsseldorf, we have set ourselves the challenge of how to not only survive in the highly competitive hospitality market, but how to set standards. Our answer is: consistent digitalization.
Thanks to our concept, you will experience a stay with us that is simpler, faster and more independent than in traditional hotels:
- Digital check-in and check-out without waiting times
- Room key directly on your smartphone
- Automatic parking via license plate recognition
- Quick contact with our hosts via WhatsApp or telephone
- All important information in your digital guest folder
Book your stay and experience what a modern, digital hotel feels like.
When technology becomes a lifeline Hospitality X and Vodafone
Co-founder Otto Konstantin Lindner sums up the strategic philosophy of Hospitality X in a nutshell:
"We have outsourced our entire IT to Vodafone Business, allowing us to focus on our core competencies."
This strategic decision allows us to focus entirely on the guest experience. Vodafone provides the necessary high-performance 10 Gigabit Ethernet infrastructure and takes over the management of IT processes as managed services. This consistent outsourcing ensures our competitive advantage in the hotel market.
You can find the full story and more information about the opportunities of digitalization in Vodafone's business case:
Behind the scenes of The Zipper Insight Talk with our founders
What does the future of the hotel industry look like?
Our founders Otto-Konstantin Lindner and Tobias Sebastian Oberdieck talk to Christoph Burseg about our mission to rethink the hotel industry in the podcast episode of "Digitale Vorreiter:innen" (Vodafone Business).
You will learn how digitalization, AI and individualization are shaping the industry - from the innovative "Zipper" concept to WhatsApp communication and our efficient way of working thanks to Vodafone's digital infrastructure:
"Compared to other premium hotels of this size, The Zipper operates with only around a quarter of the number of employees." -Otto Konstantin Lindner
Listen to the full conversation now on Spotify and discover the innovations behind Hospitality X:
Discover even more The Zipper Blog, News & Events
In the blog & event section of The Zipper you will find more exciting articles about Düsseldorf, our community events and the world of the hotel industry. Get inspired and stay up to date with the latest stories and highlights from the Zipper.