FAQs - Frequently Asked Questions
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These residential units are located on floors 10 through 17 of The ZIPPER. From your private balcony, you can enjoy a beautiful view of the architecture of Düsseldorf-Heerdt while taking in the peaceful atmosphere of the modern residential floors.
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Exclusive living on the upper floors meets excellent connectivity: From your retreat in Heerdt, you can reach downtown Düsseldorf in just 10 minutes. The airport is also only about a 14-minute drive away—perfectly connected for your lifestyle.
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Yes, complete independence is guaranteed. The built-in kitchenette is equipped with a modern stove, microwave, kettle, and coffee maker. This allows you to prepare your meals with complete flexibility while taking in the impressive city skyline.
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We prioritize maximum flexibility through a fully digital check-in process. You will receive your personal access code in advance. Alternatively, our check-in kiosk in the lobby is available at any time, so you can go to your floor without having to worry about reception hours.
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For longer stays, weekly cleaning is already included in the price. If you’d like more frequent cleaning, you can easily add this service at any time for an additional fee.
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Of course! To ensure you feel completely at home during your stay, pets are welcome at The ZIPPER—just let us know in advance. The spacious layout of our suites, with separate living and sleeping areas, also provides plenty of room for you and your four-legged friend.
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Yes, access to our wellness area and the Erlenholz sauna is completely free for all hotel guests and included in your reservation.
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Yes, our on-site parking area is available to ensure a completely stress-free arrival. The daily maximum rate is €25. If you’re traveling in an electric vehicle, you can conveniently charge it at our on-site EV charging stations. Tip: For longer stays in our suites, we offer attractive parking packages that will help you save money.







